Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at owner@ahilhatti.co.uk. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancellations
You can request to cancel your order within 15 minutes of placing it by contacting us immediately at owner@ahilhatti.co.uk.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping policy
1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification email with tracking information as soon as your order has shipped.
2. Shipping Rates & Delivery
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and selected shipping method.
- Standard Delivery: Typically delivered within 2 to 4 business days after dispatch.
- Express Delivery: Typically delivered within 1 to 2 business days after dispatch (if selected at checkout).
3. Order Tracking & Status
When your order has shipped, you will receive an email notification containing a tracking number you can use to check its progress. Please allow 24 to 48 hours for tracking information to update.
If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact us at owner@ahilhatti.co.uk with your name and order number.
4. Shipping Address Changes
Please ensure your shipping address is entered accurately at checkout. If you need to make a change, contact us immediately at owner@ahilhatti.co.uk. Once an order has been dispatched, we are unable to alter the delivery address.
5. Lost, Damaged, or Missing Packages
If your package arrives damaged, or if it is marked as delivered but you have not received it, please contact us within 48 hours of expected delivery at owner@ahilhatti.co.uk so we can investigate and assist you.
6. Contact Us
For any questions regarding your shipment, reach out to us:
Email: owner@ahilhatti.co.uk
Address: 3 Mayville Road, Ilford, England, IG1 2HX
Terms of service
1. Overview
This website (ahilhatti.co.uk) is operated by Ahil Hatti, a Private Limited Company incorporated on 5 July 2024 under the laws of England and Wales. Throughout the site, the terms “we”, “us”, and “our” refer to Ahil Hatti. By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service or content on the website without express written permission from us.
3. Products and Pricing
- Prices for our products are subject to change without notice.
- We reserve the right to modify or discontinue any product or service at any time without prior notice.
- We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
4. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
5. Governing Law
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United Kingdom.
6. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: owner@ahilhatti.co.uk
Address: 3 Mayville Road, Ilford, England, IG1 2HX
Privacy policy
This Privacy Policy describes how Ahil Hatti ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ahilhatti.co.uk (the "Site") or otherwise communicate with us.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases:
- Device Data: Web browser version, IP address, time zone, cookie details, pages viewed, and site interactions (collected automatically to optimize store rendering and analytics).
- Order Details: Name, billing address, shipping address, payment confirmation, email address, and phone number (collected directly from you to fulfill orders and process payments).
- Support Inquiries: Contact info and order history provided when contacting customer support.
2. Sharing Personal Information
We share personal data with service providers to assist in fulfilling services and meeting our contract obligations:
- Platform Providers: We use Shopify to power our online store.
- Legal Compliance: We may share details to comply with applicable laws, respond to lawful requests, or protect legal rights.
3. Cookies
We use essential and performance cookies to improve your site experience, remember preferences, and analyze web traffic. You can adjust cookie settings directly via your web browser.
4. Your Rights (UK & GDPR)
If you reside in the UK or EEA, you have the right to access, update, transfer, or request erasure of your personal data. To make a request, contact us at owner@ahilhatti.co.uk.
5. Data Retention
When you place an order, we retain your order information for record-keeping purposes unless and until you request deletion.
6. Contact Us
For questions regarding our privacy practices or to exercise your privacy rights:
Email: owner@ahilhatti.co.uk
Address: 3 Mayville Road, Ilford, England, IG1 2HX
Contact
If you have any questions, concerns, or requests regarding our store policies, products, or orders, please reach out to us using the contact details below:
- Trade Name: Ahil Hatti
- Legal Entity Type: Private Limited Company
- Incorporation Date: 5 July 2024
- Contact Email: owner@ahilhatti.co.uk
- Physical Address: 3 Mayville Road, Ilford, England, IG1 2HX
- Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Legal notice
- Company Name: Ahil Hatti Ltd
- Entity Type: Private Limited Company (Incorporated 5 July 2024)
- Registered Address: 3 Mayville Road, Ilford, England, IG1 2HX
- Nature of Business: Retail sale via mail order houses or via Internet (SIC 47910)
- Contact Email: owner@ahilhatti.co.uk
- Website: ahilhatti.co.uk